Contact Us

Whoops Bunny would love to hear from you. Let us know how we can improve and if there are products you'd like us to stock.

We'd also love to hear about any whoops you, your friends or family have had so tell us your stories! Just email us.

Email us and we'll generally get back to you within 24 hours of receiving your email.

If you want to call us, we suggest that you use skype to call us if possible. Skype is great for free international calling. The symbol below will tell you if we are available.

If we aren't available, please leave a message with your name, country and phone number as well as the reason for the call such as an order number. We will get back to you as soon as we can.

If you don't have skype, you can phone us on +1 435 503 8011.

If you'd rather fax us, please send us a fax on +1 408 457 7597 and we'll get back to you within 24 hours. Please download the attached Contact Form (PDF) so we don't have a whoops and miss your contact information!

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Payment Options

Whoops Bunny currently only accepts discover network, visa and mastercard. Checkout is secure and encrypted by industry standard SSL. Want to know more about security?

Shipping

If a product is not in stock, we will always try to state that it is not available and where possible, we will advise when the product will be available and / or suggest an alternate product.

As long as the product is available, we will almost always ship your order within two business days of you placing the order. Please note that we are unable to ship to PO Boxes, only to a street address.

We ship our orders via FedEx or through the US postal service.

To track you order, go to www.fedex.com or www.usps.com and enter the tracking number we'll provide at the time of shipment of your order.

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Returns

Whoops Bunny understands that a whoops can happen for lots of reasons. We will do our best to help resolve this whoops!

If you are returning the item because we had a whoops and shipped the wrong product or if it was defective or damaged in-transit, DO NOT use this form. Please contact us and we'll make arrangements with you.

If you are returning the item because it didn't fit, you didn't like it or you changed your mind, then download the Returns Form (PDF) and follow the instructions.

The item you are returning needs to be unused, in its original condition and packaging and must be post-marked within 14 days of receipt. Please send to:

Whoops Bunny Inc.,
Returns,
15466 Los Gatos Blvd. #109-104,
Los Gatos,
CA, 95032
United States of America

You'll need to make sure the items are packaged properly (use similar packaging to what you received it in) to ensure that they are not damaged on their return trip to Whoops Bunny HQ.
If you are concerned about a loss or damage whoops, you might want to add tracking or insurance. Whoops Bunny takes no responsibility for items that you return but are damaged in-transit, lost in-transit or not delivered to us.
We won't refund you any shipping costs and you will also need to pay the return shipping costs.

Once we receive the item or items back, we will process your refund (less shipping) to the credit account used for the initial purchase.

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Exchanges

Whoops! We can't exchange but you can simply follow the returns process and then place a new order.

Tax

How is Sales Tax Charged?

- USA

Whoops Bunny will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in California. Customers in other states shall be responsible for all sales taxes, or other taxes, on orders shipped to them.

- Outside the USA

All items entering a country outside of the USA and territories listed above are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxed incurred.

Gift Wrapping

Whilst we don’t gift wrap, some of our products are packaged in a gorgeous cotton bag that you can use over and over again. This bag is also available for sale – just hop over to our boutique!

Size Charts

Size charts are different for every product and are available in the Whoops Bunny Boutique.

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